FAQ during Covid-19

Frequently Asked Questions During Covid-19

Library Reopening Plan Contactless Pickup & Holds
Checking In of Materials & Late Fees Meeting Rooms
Donations Online Reference
Computer Lab Volunteering at CHPL
Support Your Library Stay Connected with CHPL

Library Reopening Plan

The Library is now open to the public Monday - Friday from 10 a.m. – 4 p.m. with additional hours on Monday and Wednesday nights until 8 p.m., and Saturdays 10 a.m. – 4 p.m. Our policies:

  • A maximum of 25% indoor capacity is allowed as per the NJ Governor’s Executive Order.
  • If you feel any symptoms of COVID please stay home.
  • Metered access: 30 minute limits for patrons to be in the building.
  • Computer access: 30 minute limits for patrons per day.
  • Masks must be worn at all times and social distancing is required.
  • The Computer Lab on the Lower Level is now open, click here for more information.
  • Week of October 5: Monday evening hours will be added.
  • Hours of operation will be: Mondays & Wednesdays 10 a.m. - 8 p.m. AND Tuesdays, Thursdays - Saturdays 10 a.m. - 4 p.m.
  • Contactless Pickup is by appointment Monday - Friday from 10 a.m. - 4 p.m. At this time, we are not providing Contactless Pickup on Monday nights, Wednesday nights and Saturdays.

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Contactless Pickup & Holds

Contactless Pickup continues
Contactless Pickup is by appointment Monday - Friday from 10 a.m. - 4 p.m. Patrons will be notified once items are ready for pickup.
You MUST make an appointment for pickup once you receive a notification. To make your appointment once you receive your notification, call 856.667.0300 x2. 
At this time, we are not providing Contactless Pickup on Monday nights, Wednesday nights and Saturdays.

Holds
Items can be placed on hold via our online catalog. If you have questions or need assistance, please email chplref@chplnj.org or leave a message by calling 856.667.0300 x2.
Library staff will answer questions Monday – Friday, 10 a.m. – 4 p.m.

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Checking In of Materials & Late Fees

Checking In of Materials

  • Books, audiobooks, CDs, DVDs, and video games can all be returned now in our outdoor book drops at CHPL and at the Post Office on Marlkress Road.
  • Once your books and other items are received at CHPL they will be put into quarantine for 72 hours.
  • They will NOT be checked in until after quarantine.
  • This means they will not be removed from your account until after 72 hours.

Late Fees
Late fees started accruing on checked out items as of Wednesday, July 1. If you have questions about this, please email chplref@chplnj.org and a Librarian will get back to you between the hours of Monday – Friday, 10 a.m. – 4 p.m.

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Meeting Rooms

The Cherry Hill Public Library is pleased to provide private, social distanced meeting space available on the Lower Level. Currently, the Joyce Alexander Walker Multicultural Room and Half Conference Center can be reserved Monday – Saturday, 10 a.m. – 4 p.m. and Monday & Wednesday evenings until 8 p.m. Contact Valerie Carita at vcarita@chplnj.org or call 856.903.1205 to discuss availability, capacity, and cost.

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    Donations

    • CHPL is NOT accepting donations of books or materials.
    • Available space at the library is being used to quarantine returned items.
    • Goodwill and Better World Book bins are great places to drop off book donations.
    • We are accepting monetary donations. Please visit our "Support Your Library" page for more information. Thank you for your generosity!

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    Online Reference
    Need the help of a librarian? Email chplref@chplnj.org.
    A librarian is available during the building's hours of operation.

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    Computer Lab

    • The Computer Lab, Lower Level is now open.
    • The Computer Lab is open Monday - Saturday, 10 a.m. - 4 p.m. with additional hours on Mondays and Wednesdays until 8 p.m. The Lab is closed each day between 1 p.m. - 2 p.m.
    • All patrons can utilize our public computers for up to 30 minutes. Visitors can get a 30-minute visitor's pass in the Computer Lab.
    • CHPL patrons with current library cards can request to use computers for up to ONE hour by appointment only. To make an appointment, you must call the Computer Lab at 856.903.1246. These appointments are only available Monday - Friday, 10 a.m. - 4 p.m. (except from 1 p.m. - 2 p.m. when it is closed).

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    Volunteering at CHPL
    We are not currently accepting applications for Adult Volunteers or Teen Volunteers.

    Teens in grades 6-12 can visit our Teen Volunteering page for more information on virtual volunteering opportunities.

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    Stay Connected with CHPL
    Stay connected with us on Facebook, Instagram (@CHPLNJ and @CHPLTeens), Twitter, and LinkedIn! Keep checking our website regularly for new content and important updates.

    View our Events Calendar for scheduled virtual programming that you can participate in and enjoy from your homes.

    Subscribe to our YouTube Channels (General & Youth Services) for online story times, poem read alouds, and more.

    For more digital resources to keep you occupied and entertained from home:

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