Museum Pass Reservations

 

Note that we STRONGLY suggest patrons communicate with Library staff and museums to confirm open hours and procedures before visiting a museum.  Pay careful attention to instructions on the museum's page as many have moved to timed ticketing.

Due to limited Library hours, there may be times when reservations cannot be honored. Thank you in advance for your understanding.

We encourage all members of our community to stay safe and healthy by practicing social distancing during this public health emergency.

The Museum Pass Program is generously supported by the
Friends of the Cherry Hill Public Library 
in partnership with the Cherry Hill community


                     

What's the difference between Print on Demand Pass and a Physical Pass?
Some passes are Print on Demand and will have an icon like this  
next to their name. This means you can print out the pass from home and then take it to visit the museum.

Physical or In-Person passes will NOT have a print icon and must be picked up at the library.  Physical passes are available after 3pm the day BEFORE use, as well as the day of use, and must be returned by 11am the day after use.


How do I reserve a pass?
Passes can be reserved online using the link above with your library card
or by calling the Reference Desk at (856) 667-0300 option 2.


Is there a charge to reserve a pass?
There is no charge to reserve or borrow a museum pass.


Who can reserve a pass?
Anyone with a valid Cherry Hill Public Library card can make a reservation.


How many passes can I reserve a day/month?
Each museum can be reserved one time per month. Up to 5 different museums can be reserved in a calendar month.


How many times a month can reserve the SAME pass?
As a CHPL cardholder, you can have up to five reservations at any time and may make one reservation per month for each museum, but you can reserve up to five passes a month. You can still borrow a pass without a reservation if it's available.


How far in advance can I reserve a pass?
Reservations can often be made up to 90 days in advance.


How many people are admitted to a museum per pass?
The membership conditions of each museum vary and are indicated in the description for each pass.


How do I get the pass? 

  • For Print on Demand passes: These can be printed from anywhere and anytime and must be taken to the museum on the Day of Use – you do not need to pick up or return these passes. Your name and the date of your reservation will appear on the pass.
  • For Physical/ In-Person passes: These may be picked up at the library beginning at 3 p.m. the day prior to the “Day of Use” and must be returned by 11 a.m. the day after the “Day of Use”. For example, if you picked a Tuesday to go to a museum, the “Day of Use” is Tuesday, so the pass can be picked up beginning at 3 p.m. on Monday through closing on Tuesday and must be returned by 11 a.m. on Wednesday. If the library is closed, the pass may be placed in the media slot of the book drop outside the front entrance. If the library is open, please bring the pass to the Reference Desk.

Library Hours
Monday – Wednesday: 10:00 a.m. – 9 p.m.
Thursday, Friday & Saturday: 10:00 a.m. – 5 p.m.
Sunday:  1 p.m. – 5 p.m. (Library is closed select Sundays in summer and fall – check our website for details)


Do I need my library card to pick up an In-Person pass?
Yes, you will need to present the library card that you used when reserving the pass to pick it up. If you are picking up a pass for someone else, you need to have their library card.


Where do I return my pass?
For In-Person passes: Please return passes to the library Reference Desk or inside the Media Drop Box by 11 a.m. after your Day of Use (i.e. if the “Day of Use” is Friday, return the pass by Saturday at 11 a.m.).

Passes may be returned in the outdoor Media Drop Box if the library is closed. Passes may not be returned to the Marlkress Post Office Drop Box.

On Sundays, the library opens at 1 p.m. Please use the outdoor Media Drop Box to return passes due at 11 a.m.

Whenever the library is closed, your pass will be due by 11 a.m. the next day the library is open.

Passes need to be returned on time so others may use them. Thank you for your consideration of others who are waiting to use the pass.


What is a “No show”?
For In-Person passes ONLY: If you do not pick up your pass by the “Day of Use” it will constitute a “No Show.” If the reservation is canceled the day before OR on the day of the “Day of Use” it will also be considered a “No Show.” Once a reservation becomes a “No Show” a new reservation will need to be made, based on availability, if you wish to visit the venue. Because demand for passes is extremely high, two “No Shows” in a 60 day period may result in a two month block on museum pass reservations.


Can I look at what reservations I have? How do I cancel a reservation?
You can review and cancel your reservations online or by calling the Reference Desk at (856) 667-0300 option 2.

Reservations can be canceled up to two days before the “Day of Use” without penalty. If the reservation is canceled the day before OR on the “Day of Use” it will be considered a “No Show.”  See previous question for more information.


What is the late fee or replacement fee?

The late fee for all passes is $15 a day, with a maximum fine per pass of $75. If a pass is not returned within 5 days of its due date, it will be considered lost and the borrower will be charged for the full replacement cost. Replacement costs vary according to the cost of the individual pass. Because demand for passes is extremely high, two overdue passes in a 60 day period may result in a two month block on museum pass reservations.


I keep getting an error message that I don't think is right. What can I do?

Call the Reference Desk at (856) 667-0300 option 2 and speak with a librarian about the error message.


Are the museums accessible?

Most of the museums we offer passes for are accessible and some vary in what types of accommodations they provide. You can visit each museum's website for more information.


Image: 
Reserve a Museum Pass
Frequently asked questions